Repair & Maintenance Service
We attach great importance to every customer who loves SLOW ROVER's jewellery and hope that the jewellery can be with you for a long time. The following are the after-sales repair and maintenance services we provide for the jewellery of different materials. If you have repair and maintenance needs, please feel free to contact us. We will get back to you as soon as possible.
- Silver / Oxidised Silver Jewellery:
- Free repair and maintenance service in half-year with the warranty card： Please keep all the parts intact for repair or maintenance. If something is missing, there will be a repair charge.
- Free polish and silver oxidisation service in half-year with the warranty card.
- There will be a repair charge for the products beyond the warranty period. (The exact cost depends on the situation.)
- If the repair is without soldering and plating, it will be a free service in half-year with the warranty card.
- If the repair needs soldering and re-plating, it will cost a TWD.500~1000 repair charge. (The exact cost depends on the product.)
- There will be a repair charge for the products beyond the warranty period. (The exact cost depends on the situation.)
- We provide a professional jewellery polishing and re-plating service for our plated jewellery. Depending on the size of the product, the service fee starts at TWD.500. Please don't hesitate to contact us for further information if you need it.
- Non-metallic Material (Crystal, Gemstone, Glass, Pearl etc.) :
- Crystal, gemstone, glass, pearl and other non-metallic parts are not included in the half-year free repair service. If you need a repair, you're welcome to contact us to evaluate whether it can be repaired or not. (The repair price will be different based on materials)
＊The shipping fee of all repair services is responsible for the customers. Customers can send the jewellery with a return envelope or order the postage through the website.
